We offer traditional support through our email and ticketing system. If it’s more convenient for you, don’t hesitate to message us on either Twitter or Facebook. We will make every effort to get back to you as soon as possible, usually within less than 24 hours.
We offer email support and will make every effort to work with you in resolving your issue.
Send us a ticket with all the information we need to resolve your problem as soon as possible.
The time it takes to setup your VPS can vary, however, the average turnaround time after purchase is 3½ hours.
You get access to our highly knowledgeable support staff that can help you, not only with technical issues, but also offer advice on site performance and certain software issues. See our managed services details page to learn more about what we offer.
Our main office is located in Austin, Texas.
We offer quick and easy installation of any of the following images: Ubuntu, Debian, Fedora, and CentOS. If you would like us to install a custom image for you, please contact us after purchase at support@astralservers.com
Absolutely!
We offer free site transfer services for current customers using cPanel. If you need help transferring a site or many sites not on cPanel, we may also be able to help.
NO! Unlike other domain registrars, we don’t offer “too good to be true” deals to lock you into a contract, and then fool you into price increases through sly fine print. Our prices are solid and excellent; with no fine print.
Before users can connect to your domain, you’ll need hosting services to hold the content for your users to fetch through their web browser. Otherwise, you can sell it, hold it, or even use it as a redirect to one of your other sites.
If you need help setting up hosting services, contact our support department so we can help walk you through it.
Navigate to our page here and click submit ticket.
We operate out of data centers in Toronto, Newark, New York, Montreal, London, Brussels, Amsterdam, Frankfurt, Paris, and Lyon.
We have an uptime guarantee of 99.999% thanks to our VPS high availability public cloud architecture.
There is no limit to what you can do with your VPS, however, all content must remain within the bounds of the law. We have a strict privacy policy and won’t go poking our noses into your business. If we receive a DMCA notice or warrant from a federal institution to relinquish your data, we will be forced by law to comply. You can read our full terms of services here.
We sure can! We can work with you and help migrate you to a special dedicated server configured for your needs.
Absolutely. On checkout, your credit card information is directly passed to one of our trusted payment gateways, either Stripe or PayPal, both of which are secured with TLS 1.2. We do not store your payment information.
Sure we can. Think about what you want to use your VPS for and we will be happy to work with you in finding a plan that matches what you need. Send us an email!
After purchase, you will receive an introductory email that contains your login credentials.
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