Our professional team of support staff will patiently assist you through one of our many support channels. We have no scripts for dealing with issues as we understand that each and every one is unique. We offer support on a personal level. You aren’t just a number to us. You’re our partner.
We are here to help you when you need it, but there are certain things we can’t do for you. If it relates to your VPS or Domain we are happy to work with you until your issue is resolved. If you aren’t sure if we can help or not, don’t hesitate to ask!
Our support extensively covers server management. The following overview of our grades shows how well common topics are covered by our fully managed support:
Our support team is very well-versed on the items in this grade and can provide rapid quality support on these items. These also encompass important or critical matters that entitle you to fast action on our part.
Our support team knows these items well and can handle most issues pertaining to them. Some advanced or atypical configurations may take more time or correspondences to address, but generally, our support team can quickly help you with items in this grade.
Some basic support for this grade is available for free under our managed services. More complex tasks may be unsupported or done for an additional fee, depending on what’s involved in the tasks.
The following may be subject to an additional fee not included in our managed support or be unsupported entirely, depending on the complexity of the configuration. Support for these items is at our discretion.
Our support administrators may not be familiar with support issues in this grade but will use their critical thinking skills to try to help at least to some degree. There is no guarantee that we can resolve your issue.
We do not offer support for this grade due to feasibility, scope, and/or policy.