Dedicated Servers – Frequently Asked Questions

We make it our mission to help our customers when it comes to solving their problems. Feel free to reach out to us through our support page if you have any questions that aren’t answered below.

About Dedicated Servers

What is a dedicated server?

A dedicated server is similar to a desktop computer at your house except it may be much more powerful and built for continuous usage. A professional server host stores their dedicated servers in climate controlled buildings called data centers where they are protected by a security staff and serviced by technicians. Dedicated servers host websites, web applications, virtual private networks, VoIP programs, online software, and much more. Learn more about “What is Dedicated Server Hosting“, “Things You Should Know Before Hosting a Dedicated Server“, and “10 Things You Can Do With a Dedicated Server“.

Who should use dedicated server hosting?

Dedicated server hosting is typically for websites that have high traffic, web applications, private mail servers, confidential data storage, online software, and more. Dedicated server hosting is for businesses and professionals that have outgrown shared hosting and need an environment with guaranteed and dedicated resources, hence the term “dedicated server”.

What is unmetered dedicated server hosting?

Unmetered server hosting means that Internet usage isn’t capped or charged after a certain period of use. Some dedicated server hosting companies will charge per gigabyte once their customer has gone over an allotted monthly internet usage limit. Here at Astral Servers, we never do that. All of our dedicated server hosting plans are unmetered, which means unlimited Internet usage at no additional cost, all at affordable and premium speeds.

What is managed dedicated server hosting?

Managed dedicated server hosting is typically a service that most companies will charge a premium for. With an unmanaged dedicated server, users are required to install, configure, and solve their own problems with minimal help from their server hosting provider. With a managed dedicated server hosting service, users can take full advantage of the expertise and skills that the support technicians possess to solve their own technical issues.

Are there benefits to dedicated server hosting?

It’s beneficial to have a dedicated server for high traffic websites and applications that are resource intensive. Choosing to host on a dedicated server over a shared hosting platform is great for multiple reasons. With shared hosting, users have to compete for server resources, which can lead to poor performance due to resource intensive server neighbors. With a dedicated server, the user or business that rents the server will have full root access to the entire server and won’t have to share resources with other users. Read our list of Top 5 Benefits of Dedicated Server Hosting.

Dedicated Server Sizes

Can you provide custom order dedicated servers?

Of course! We can provide a wide variety of smaller and/or larger dedicated server plans. Please let us know what specifications are required and we will make you a custom dedicated server plan that is personalized to better fit your needs.

How easy is it to scale a dedicated server up or down?

It’s typically pretty simple to scale a dedicated server up or down based on usage requirements. Those interested in scaling their dedicated server up or down should open up a support ticket through our ticketing system so we can rapidly assist. When we scale a dedicated server up or down, all the data must be migrated to the new machine. The more data is present on the original machine, the longer the downtime can take, however, it’s usually a very minimal wait.

What is the smallest dedicated server that you can provide?

The smallest dedicated server that Astral Servers can provide is the Eris dedicated server. The Eris dedicated server comes with an Intel Xeon CPU that clocks at 3.2GHz, has 16 Gigabytes of DDR3 RAM, 3x2TB hard drives, and unlimited data transfer at 250 Mbps. Like all of our other dedicated and virtual private servers, the Eris dedicated server includes free managed support, a 99.99% uptime guarantee, and enterprise level protection from anti-DDoS firewalls.

Dedicated Server Specifications

Do you offer 24/7 support for all dedicated servers?

Absolutely. All of our dedicated server plans include 24/7 access to our customer support and technical team. We are always available to quickly assist through email and our support ticket system.

Can you do Windows Server OS dedicated server hosting?

Yes. Please contact us to learn more about our dedicated servers with Windows OS.

Do you provide server and website migration services?

Yes, we do provide server and web migration services for our customers. Read more about our managed server hosting services where we explain how we can help you or your business succeed.

Can I add additional IP addresses to my dedicated server?

Absolutely, all of our dedicated and virtual private servers support additional IP addresses that can be configured during checkout. Each additional IP address has a $3.50 setup fee and there is no additional monthly charge.

What control panels do you support?

We currently offer 24/7 technical support for users needing help with cPanel and Plesk control panels. If you are a customer needing help with a different control panel, please open a support ticket and we will make our best effort to help you.

Can you provide dedicated server hosting in other areas besides North America?

Astral Servers offers exceptional managed dedicated server hosting not only from North American data centers, but also from data centers throughout Europe, Singapore, and Australia. We can provide low ping and high quality managed dedicated server hosting services to customers in London, Paris, Virginia, Oregon, Singapore, and Sydney just to name a few. Contact us for more information.

Can I get an unmanaged dedicated server?

Sure, as long as we aren’t contacted for support, all dedicated and virtual private servers will be treated as unmanaged.

What types of operating systems are available?

When choosing a purchasing a plan through or cart system, users will be prompted to select their desired operating system. By default we have options for the latest releases of CentOS, Ubuntu, Debian, and Fedora. We do also support custom operating systems and images as well as Windows Server hosting. Please message us for information regarding custom operating systems and dedicated Windows Server hosting.

Do you support business server hosting?

We currently host many different businesses and individuals around the world that require managed dedicated server hosting. Our plans are secure and reliable enough for businesses of all sizes because our plans come with anti-DDoS protection, a 99.99% uptime guarantee, and access to our 24/7 support staff.

What is a good dedicated server with the best CPU?

Currently, our biggest dedicated server with the best CPU is the Jupiter dedicated server. The Jupiter dedicated server comes with 2 Intel Xeon CPUs both clocking at 3.3GHz. This dedicated server also comes with 512GB DDR4 RAM, 2x4TB hard disk drives in software RAID, and unlimited network traffic of 500Mbps (burstable to 3Gbps).

Can I choose which applications to install on my dedicated server?

Yes. Since all of our dedicated servers come with root access, our customers know they have full control over their very own machine. This allows them to install their own software and applications that may require elevated access.

Do you provide support for popular dedicated server software?

Absolutely, we provide software support for common utilities such as OpenSSH, cURL, Telnet, Apache, NGINX, BIND, MySQL, MariaDB, Exim, Postfix, Dovecot, cPanel, Cron, at, PostgreSQL, ProFTPD, Pure-FTPd, Plesk, WordPress, Joomla!, Drupal, and Magento.

Dedicated Server Security

Is Anti-DDoS protection included for free with all the dedicated servers?

Yes, all of our dedicated servers are protected behind enterprise level anti-DDoS firewalls at no additional cost. We think it is important that all of our customers experience the best performance possible, both for themselves and their customers. When a server is bombarded from a dedicated denial of service attack, it could potentially cause an interruption of service, which is bad for the businesses, websites, and customers alike.

Will I have root access to my dedicated server?

Of course! Once a server is provisioned with your specified username and password, you will have root access privileges. Your server is yours to do with as you please so long as it complies with our terms of service and local laws.

Do the dedicated servers come with RAID?

Yes, all of our dedicated servers come with at least software RAID 1 for optimal security and data redundancy unless otherwise specified in the plan description. It is still important to take your own user backups for maximum safety.

Are the data centers secure?

All of our dedicated servers, in every datacenter, come with maximum physical protection. Our servers are protected by 24/7 on-site security personnel, a security badge control system, video surveillance, advanced smoke detection and dispersal systems, and 24/7 on-site technicians. All access to data centers is strictly monitored and the perimeters are protected by tall barbed wire fences. In the event of a power outage, every data center is equipped with two generators that can keep the facility fully operational for 48 hours. We believe in the highest level of data confidentiality, all access is monitored and controlled, and we will never share or sell your information.

Do you offer SSL certificates?

Yes we do offer SSL certificates that can be purchased through our dedicated server SSL certificates page. We offer RapidSSL, GeoTrust QuickSSL Premium, GeoTrust Business ID, Symantec Secure Site, Symantec Secure Site Pro, GeoTrust True Business ID with EV, Symantec Secure Site Pro EV, RapidSSL Wildcard, GeoTrust QuickSSL Premium Wildcard, and GeoTrust True Business ID Wildcard.

Dedicated Server Payments

Are there any setup fees?

The base dedicated servers do not have setup costs.  Additional IP addresses and licensed software such as Windows Server may be subject to setup fees.

What types of payments do you accept?

We accept payments through PayPal and process credit card transactions through Stripe. Stripe is a trusted global software platform that handles payment processing.

How fast do you process dedicated server orders?

We typically process dedicated server orders within hours but when we are at high volume or low in stock it can potentially take 12 hours or more.

Will I be charged for hardware replacement if something breaks?

So long as the hardware is faulty or fails through no fault of yours, it will be replaced at no additional charge. Astral Servers is proud to have a 99.99% uptime guarantee.

Do you provide bulk discounts for your dedicated servers?

Send us an email or open a support ticket with the specifications that you require and we may be able to offer discounts on orders of 5 servers at a time or more.